Hany Elkholy

Hany ElKholy is a seasoned Customer Experience leader with over 20 years of expertise in driving business success through strategic customer care initiatives. He has a deep understanding of after-sales support, customer success, and retention strategies, having led large-scale teams of over 2,500 employees to achieve exceptional results. His leadership in contact centre operations and his ability to deliver outstanding customer service have been instrumental in enhancing the customer experience for more than 40 million people. 

Hany has a proven track record of utilising technology to optimise resources, streamline processes, and create seamless customer journeys. His professional background includes key roles in leading telecom companies, where he has driven revenue growth, market share expansion, and customer satisfaction improvements. As part of the pre-launch leadership team for a major telecom operator in Egypt, Hany played a pivotal role in establishing and expanding the B2B customer care department. His expertise extends to managing large-scale transformation programs, including a tenure as HR Director, where he successfully guided the company through significant strategic growth. 

His expertise extends to building strategic relationships across all organizational levels, including with C-Suite executives, and he is known for his ability to foster trust-based, collaborative environments. Hany holds a Bachelor of Business Administration in MIS and Computer Science and an MBA in International Business from Maastricht School of Management, Netherlands. He has furthered his expertise through leadership programs at Northwestern University in the USA.