Automotive Services
Strategy for Success
A multi-workshop service, turning skill, ambition, and passion into clear strategies, underpinned by strong ethics and values. We unleash the power and creativity of your people to produce lasting and effective strategies in the ever-evolving automotive world.
The automotive industry is going through the biggest transformation in its history. Direct sales, online sales, connected cars, and electrification are just a few of the changes that are happening. To keep up with this change, teams need to have a clear strategy that empowers and energises them.
This service not only generates or ratifies the strategy, but also creates the workstreams and deliverables to achieve success. It's a tactical service, with quick wins for the team and the business.
Programme & Project Management
Expert, proven programme and project management with extensive automotive experience. Our approach—robust yet flexible—adapts to the needs of the business. Considerate stakeholder engagement energizes the team and helps achieve success.
PMO: Programme Management Office
Our PMO specialists not only underpin our own projects, but they can be there for your in-house projects too. They approach projects with the rigour and robustness that's expected, but their human-centred nature and excellent communication skills ensure stakeholders, and the wider project team are engaged and supportive.
Process Review & Re-engineering
Identifying opportunities for enhancement and efficiency in the areas of people, process, and systems at both an NSC and a Dealership level. First, we map how things are now, before creating a vision of how they could be. The output is a graphical map, supported by the detail, of how to transform, evolve and improve. Our Dealership and brand experience allows us to share and explore insights that are relevant to the automotive industry.
Direct Sales (Agency) Awareness & Discovery Workshop
The automotive industry is evolving, and in many brands, there is a race towards direct sales (also known as the agency sales model). What is the agency model and how will it impact the NSC, the Dealer/Retailer Network and the Consumer? Find out everything you need to know in this workshop hosted by industry experts who gave rolled out the model, so can provide real-life examples of what to do, and importantly, what not to do!
Direct Sales Transformation
We offer a comprehensive blend of industry expertise and robust programme management to help you transition your business to a direct sales (agency) model. We'll work with your local teams to prepare for the transformation and support the definition of a strategy and approach. As your trusted advisors and critical friends, we challenge at all stages to make sure that the project is successful for you, the Retailer network, and ultimately the consumer. No matter what stage you're at or how much support you need, we can help; from light touch expert guidance, to end-to-end programme ownership, we have the team for you.
Business Change Artistry
The ability to implement successful change is an art, and we're artists! Business change artists that is! We integrate with your local programmes and projects to create a business change strategy that motivates and energises your stakeholders, turning them into ambassadors of the change. We can support with everything from discovering the art of the possible and establishing a strategy and approach, to end-to-end business change programme management, all built on a foundation of automotive expertise.
Cultural Change Programmes
The foundation of every successful business change is culture, and the values and behaviours that a positive organisational culture brings. So, why would you build on anything other than a firm foundation? Our culture change services range from a rapid tactical service to define the culture strategy, to a complete and comprehensive rollout of culture improvement, all underpinned by automotive experts.
Consumer Journey / User Experience/ Competitor Review
How do you stack up against your competitors? Do you know who your competitors are? In the automotive world, your competitors go beyond other automotive brands. Consumer expectations are changing, and the automotive industry is not exempt from those changes. Whether you're focusing on the digital experience, or the in-person encounter (or perhaps a blend of both), we can provide an assessment of how you compare and give you an action plan for improvement.
Consumer Insight and Analysis
What do your consumers think about you? How do you know? We can find out! Through the hosting of consumer panels, research programmes and 'voice of the consumer' studies, we identify the areas for celebration, and the opportunities for improvement. Our automotive experience enables us to ask the right questions in the right way. If required, we can then roll our sleeves up and help you implement the changes, or leave you with the tools to self-improve.
Programme Accelerator
Do you have a project that needs an extra boost to help it succeed? We can provide additional resources or help you conduct a review and appraisal of the program so you can identify opportunities for acceleration. We can be a temporary addition to your team, or a long-term supporter; whatever you need to ensure that your project achieves its goals on time.
Critical Friend & Coaching
With a wealth of automotive expertise, and a vast collection of successful projects under our belt, there's a lot we've seen and delivered, but also a lot of lessons learned. As a critical friend and coach, we'll work with you to identify issues and spot opportunities with your programmes and projects, or your operational business. Whilst you're focusing on delivering, we're focused on you to ensure the best outcomes for everyone involved.
Aftersales Efficiency
We provide a hands-on service to identify opportunities to optimise the efficiency and productivity of your entire aftersales operation. Automotive experts work with your local team to identify both great practices and areas of concern, to develop a pragmatic plan for improvement, both for your business, and the consumer experience. This service is about outcomes, not theory!
Aftersales Great Practice
A toolkit of aftersales great practice ideas - let's see which ones work for you, then we'll implement them together! Improvements can be gained in workshop productivity and efficiency, the consumer experience, and team wellbeing.
Sales Process Efficiency
We provide a hands-on service to identify opportunities to optimise the sales process, to provide a first-class, relevant consumer experience. The output is a pragmatic plan for improvement, both for your business, and the consumer experience.
Sales Great Practice
A toolkit of sales great practice ideas - let's see which ones work for you, then we'll implement them together! Improvements can be gained in sales outcomes, the overall consumer experience, and team wellbeing.
Dealership Sales and Aftersales Reviews
A comprehensive review by industry experts, of the of the end-to-end sales and aftersales processes, with a tailored report of recommendations and solutions. Identify here to focus effort when it comes to people, process, and systems enhancements.